Shipping Policy

Our Commitment to You

Nexus Luxora apparel is made to order. Production begins after you place your order, so please allow time for both preparation and delivery.

We want you to know what to expect—from placing your order to receiving your tracking information and your package.

Production Time

Orders generally require 2–5 business days for production before shipping.

Production time is separate from shipping time:

Estimated total delivery time = Production time + Shipping time.

Business days are Monday through Friday, excluding public holidays. If we become aware of a production delay affecting your order, we’ll contact you with an update.

Shipping Destinations and Rates

We ship within the United States and to selected international destinations.

Enter your delivery address at checkout to see available shipping options and charges before completing your purchase. Availability may vary by product and destination.

Fulfillment Locations

Orders are fulfilled through our production partners. The shipping origin may vary depending on the product and fulfillment availability.

Some eligible U.S. orders may be fulfilled within the United States. Domestic fulfillment is not guaranteed for every item.

Estimated Delivery Times

The estimates below include the standard production window.

Destination	Production time	Shipping time after dispatch	Estimated total
United States — Standard	2–5 business days	5–7 business days	7–12 business days
Selected international destinations — Standard	2–5 business days	10–15 business days	12–20 business days

These are estimates, not guaranteed arrival dates. Holidays, carrier disruptions, production delays, and customs processing may affect delivery.

International customs processing may extend delivery beyond the estimates shown.

Order Tracking

You’ll receive a shipping confirmation email with tracking information once your order ships. Tracking updates may not appear immediately after the shipping label is created.

If you have not received tracking information within 7 business days of placing your order, email support@nexusluxora.net with your order number.

International Orders: Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.

Unless these charges are explicitly collected at checkout, they are the customer’s responsibility. Any charges collected by Nexus Luxora will appear in your checkout breakdown.

Contact your local customs authority if you need information about potential charges before ordering. Customs clearance times are outside our control and may affect delivery.

Delayed Orders

Please contact support@nexusluxora.net if:

• Your tracking has not updated for 10 business days.

• Your order has not arrived within the estimated delivery window.

• Your tracking shows a delivery problem or asks you to take action.

Include your order number and tracking number, if available. We’ll review the shipment and work with our fulfillment partner or carrier to investigate.

If we cannot ship within the stated production timeframe, we’ll notify you of the revised estimate and offer the option to accept the delay or cancel the unshipped items for a refund.

Packages Marked Delivered but Missing

If tracking shows your package as delivered but you cannot find it:

1. Confirm the delivery address on your order.

2. Check your delivery location and with household members, neighbors, or building management.

3. Contact the carrier using your tracking number.

4. If the package is still missing after 48 hours, email support@nexusluxora.net.

We’ll help investigate the delivery. Refund or replacement eligibility will depend on the findings and any applicable consumer rights.

Incorrect or Incomplete Addresses

Please check your shipping address carefully before completing your purchase.

If you notice an error, contact support@nexusluxora.net immediately with your order number and the correct address. We’ll check whether a change is still possible, but we cannot guarantee changes after an order has entered fulfillment or shipped.

If a package is returned because of an incorrect or incomplete address, we’ll contact you to arrange next steps. Any additional shipping charges will be explained before reshipment.

Items Damaged in Transit

If your order arrives damaged, email support@nexusluxora.net, preferably within 7 days of delivery, with your order number and clear photos of the item and packaging.

Keep the item and packaging until we provide instructions. Once we confirm the issue, we’ll arrange a resolution under our Return & Refund Policy, including covering any shipping required to resolve it.

If you discover damage after seven days, please still contact us so we can review it.

Shipping Charges and Returns

For standard returns, original shipping charges are non-refundable unless required by applicable law, and customers are responsible for return shipping.

If an item arrives damaged, defective, or incorrect, Nexus Luxora will cover any shipping costs required to resolve the issue. If we issue a full refund for the affected order, it will include the original shipping charge.

Please see our Return & Refund Policy for complete details.

Your Consumer Rights

This policy does not limit any rights or remedies available under applicable consumer law. Where those rights differ from this policy, the applicable legal requirements take precedence.

Contact Us

For shipping or delivery questions, email support@nexusluxora.net with your order number.

We respond within 2 business days, Monday through Friday.